ServiceNow, Fiserv Sign Commitment To Accelerate AI-Driven Transformation Of Financial Services

ServiceNow (NYSE:NOW), the AI control tower for business reinvention, and Fiserv, Inc. (NASDAQ:FISV), a leading global provider of payments and financial technology, today announced an expanded strategic commitment to accelerate AI-driven transformation of financial services. As part of the agreement, Fiserv will scale its use of ServiceNow Now Assist for Financial Services Operations (FSO) and IT Service Management (ITSM) to improve operations across IT and customer service environments supporting Fiserv clients.

Fiserv sits at the intersection of banking and commerce, serving clients ranging from the largest corporations and corner stores, to banks, credit unions, and fintechs of all sizes. By deploying Now Assist for FSO and ITSM, Fiserv is strengthening its proactive operations by infusing real-time insight with guided and automated actions across its IT service environment. These enhancements will improve resiliency and efficiency when performance anomalies arise, helping Fiserv to identify emerging conditions earlier and resolve them faster and more consistently, driving greater stability and higher client satisfaction.